Privacy Policy

construction.live is operated by Neuratwin Inc., a company headquartered in Toronto, Canada. In this policy, “construction.live,” “we,” “us,” and “our” refer to Neuratwin Inc.

This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, mobile apps, and services.

Account information you provide, such as your name, email address, phone number, and company details.

Project content you create or upload, including voice notes, photos, daily logs, and call recordings and transcripts.

Usage and device information, such as log data, app version, and general location where required for timestamping and geotagging field records.

Website analytics information collected when you browse construction.live, described in “Analytics on our website” below.

Newsletter subscription details, if you choose to subscribe: your email address, and the name, company and type of work you optionally tell us. We also record which link or campaign brought you to the subscription form.

To provide the service: capturing, transcribing, organizing, and unifying your field records into documentation you can use to protect payment.

To operate and improve the reliability, security, and performance of our apps.

To communicate with you about your account, support requests, and service updates.

To send you our newsletter, if you asked for it. This is described in “Newsletter and marketing emails” below, and you can stop it at any time.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

If you subscribe to our newsletter, we use your email address to send you roughly one email a week about our product and about AI in construction documentation. We send it only to people who asked for it, whether that was through the form on our website or a link we sent you directly.

Every issue carries an unsubscribe link that works without a password or an account, and your mail app's own unsubscribe button works too. Unsubscribing takes effect immediately and we do not need a reason.

When you unsubscribe, we keep a record that your address opted out. We keep it precisely so that we do not mail you again if the same address is later added by another form; it is not used for any other purpose.

Your subscription is separate from your account. Unsubscribing from the newsletter does not affect emails about your account, your support requests, or a quote or message you sent us, and it does not close your account.

We use Resend to deliver these emails. They process your address on our instructions in order to send the message, and they do not use it for anything else. We do not sell, rent or share our subscriber list.

We use PostHog, a product analytics service, to understand how visitors use the construction.live website. This applies to our public website only. It is separate from the project content you create in our apps, which is never sent to our analytics provider.

PostHog automatically records events such as the pages you view, the links and buttons you click, and how long you stay on a page. Along with each event it records technical information sent by your browser: your browser and operating system, device type and screen size, referring website, and the page address. It also derives an approximate location (typically city or region level) from your IP address.

To recognize a returning browser across visits, PostHog stores a randomly generated identifier in a cookie and in your browser's local storage. This identifier is not linked to your name or email unless you choose to identify yourself to us, for example by submitting a form or signing in.

We use this information only to measure traffic, understand which pages and features are useful, diagnose problems, and improve the site. We do not use it for advertising, we do not sell it, and we do not combine it with data brokers or third-party ad networks.

Where the GDPR or UK GDPR applies to you, our legal basis for analytics is your consent, which we request through the cookie banner described below and which you may withdraw at any time. Elsewhere, we rely on our legitimate interest in understanding and improving our own website, subject to the opt-out described below.

PostHog acts as our data processor and handles this information on our instructions. Analytics data is processed and stored on PostHog's United States cloud infrastructure, which means it may be transferred outside Canada and the European Economic Area. Where required, we rely on appropriate safeguards such as standard contractual clauses for these transfers.

We retain website analytics data for up to 12 months, after which it is deleted or aggregated so that it can no longer be tied to an individual browser.

We use a small number of cookies and equivalent browser storage. Strictly necessary cookies keep the site working, for example by maintaining your session and remembering your cookie choice. Analytics cookies, described above, are set by PostHog to distinguish one browser from another and measure usage.

If you visit from the European Economic Area or the United Kingdom, we ask for your consent before any analytics cookie is set. Until you accept, our analytics provider captures no events and writes no identifier to your browser. If you decline, none are ever set, and the website works exactly as it would otherwise.

You can change your mind at any time using the “Cookie preferences” link in the footer of every page, which reopens the consent banner and lets you withdraw consent as easily as you gave it.

Outside the EEA and the UK, analytics cookies are set by default. You can turn them off at any time through the same “Cookie preferences” link, your browser settings, or a Do Not Track or global privacy control setting, which we honour automatically.

Blocking analytics cookies will not affect your ability to use the website. Our website does not serve advertising cookies or tracking pixels for third-party ad networks.

We use large language models and other AI services to transcribe voice notes, summarize calls, and structure your field records. When we send content to these providers for processing, we do so under agreements that require zero data retention. The providers do not store your content beyond the moment of processing, and they do not use it to train their models.

We do not use your data to train or fine-tune AI models without your specific, explicit consent. If we ever offer a feature that would benefit from training on your data, it will be opt-in, clearly described, and revocable.

We retain your project content for as long as your account is active or as needed to provide the service. You can delete individual records at any time.

When you close your account, we delete your project data on request, subject to any limited retention required by law (for example, billing records).

We use enterprise-grade encryption in transit and at rest, role-based access controls, and audit logging. No system is perfectly secure, but we work to protect your data with industry-standard safeguards appropriate to the sensitivity of construction documentation.

You can access, correct, export, or delete your personal information. Depending on where you live, you may have additional rights under applicable privacy laws, including Canada’s PIPEDA and, where relevant, the GDPR and CCPA.

You can opt out of website analytics at any time by enabling your browser's “Do Not Track” or global privacy control setting, by blocking cookies for construction.live in your browser settings, or by using a browser extension that blocks analytics scripts. You can also email us and we will suppress collection for you and delete the analytics records associated with your visits.

To exercise any of these rights, contact us using the details below.

We may update this policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you directly.

If you have questions about this policy or how we handle your data, contact Neuratwin Inc. at rahul@construction.live.

Neuratwin Inc., Toronto, Canada.